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Frequently Asked Questions

Have a question about GTI products? Many frequently asked questions are listed below. Click on the question to find the answer.

What are the weight limits for GTI products?
Are GTI products compatible with other GTI products?
Do all GTI products come with mattress covers?
Where can I purchase patch kits?
Where can I purchase replacement parts?
I am traveling to a foreign country, do you offer adapters?
My air release valve is broken, can it be replaced?
My product is leaking air, but I can find the leak?
My bed won't properly inflate?
I purchased a bed with a rechargeable pump, how do I charge it?
If my airbed has a leak, how can I find it?
Why doesn't the product measure out to the size stated on the box?
How to measure the size of airbed?

Still have questions?

Ask us customerservice@grandtimeintl.com. Our service hours are Monday �C Saturday 9:00 am �C 6:00 pm Central Standard Time.




Weight Limits

Below are the sizes of GTI products and recommended maximum weight for each:

Twin size mattress - 450 lbs for 1 person.
Full size mattress - 650 lbs between 2 individuals.
Queen size mattress (both single and raised models) - 750 lbs between 2 individuals.

Product Compatibility

To help determine what products are best suited for your model type, please email our Customer Service Department at customerservice@grandtimeintl.com. Our service hours are Monday �C Saturday, 8:00 am - 4:30 pm Central Standard Time.

Mattress Cover Inquiry

Specifically designed mattress covers that fit GTI products can be purchased separately. if you have a question about covers or would like to purchase one, please contact our Customer Service Department at customerservice@grandtimeintl.com.

Patch Kits

Patch kits are included with every product sold. Extra patch kits can be purchased directly from our website or by calling our Customer Service Department at customerservice@grandtimeintl.com, Monday �C Saturday 9:00 am �C 6:00 pm Central Standard Time.

Replacement Parts

Replacement parts for some products are available through our website or by email our Customer Service Department at customerservice@grandtimeintl.com, Monday �C Saturday 9:00 am �C 6:00 pm Central Standard Time.

Adapters for Foreign Countries

GTI Products does not recommend the use of power converting adapters with any of our products. Our products are designed for specific voltages only which is stated in each respective product��s instruction manual. Any use of converters with our products would be at your own risk. If your pump would become damaged by using a converter, a replacement would not be covered under warranty. If your travels take you to Europe, Australia or Canada, please contact our international distributors to purchase pumps and motors with the appropriate voltage.

Broken Parts

Your GTI and pump are guaranteed to be in perfect condition when you receive it. The bed, pump and release valve are also guaranteed to perform under normal usage conditions for one to three year period, depending on the type of product purchased. If, upon purchase, you discover your bed, pump or valve is in some way defective, or if a part breaks within the warranty period, contact our Customer Service Department at customerservice@grandtimeintl.com.

Product is Leaking Air

Possible reasons and solutions...

1. Air is leaking from the air release valve. If air is leaking from the air release valve, carefully remove the round black plastic gasket (or white silicone gasket, depending on model) inside the air release valve cover.

Rinse this gasket in warm water for 10 minutes, then cool and towel dry.

Re-insert gasket in the valve cover, making certain that the side of the gasket with the U-shaped groove faces into the cover. Leave valve in the open position for approximately 30 minutes. Then close and proceed with inflation instructions.

2.Air is leaking from a puncture or tear in the product.
If you have a puncture or tear in your product, it may be possible to repair the damage by using the Vinyl Repair Kit included with your product. Follow all instructions and heed all warnings included in the repair kit.

To obtain a new vinyl repair kit, contact our Customer Service Department at customerservice@grandtimeintl.com.

Bed Won't Properly Inflate

Possible reasons and solutions...

1. The air release valve is open. If the valve is open, close it by using two thumbs to push cover and snap it into valve.

2. The pump is not plugged in. Plug pump into any 110 Volt AC electrical outlet (220V product sold outside North America).

Rechargeable Pumps

The Rechargeable NiCd Dual Power Pump runs instantly when plugged into a car lighter, or runs cordlessly after recharging at home. The pump comes complete with a transformer for recharging. The transformer is a 120 volt AC, 60Hz, 6W device and produces 7.5 volts DC. The pump recharges fully in 12 hours - for best results, make sure that the pump is completely drained of power before recharging �C do not overcharge.

Find the leak

First, make sure that the airbed is leakin g. Stretching is a natural characteristic of new vinyl and the first few times you use the mattress, some stretching will occur suggesting that the mattress is losing air. It is simply stretching under your body weight and this is normal for the first few uses. To check the mattress for leaks, first make sure the plug (part# 10043) and cap (part# 10044) are secure, replace it if necessary. You can also put liquid soap and water in a squirt bottle and spray on seams. If there is a leak it will bubble. (Laundry detergent and dishwasher detergent will not work; they do not have the "bubbling" effect)

Why doesn't the product measure out to the size stated on the box?

Our airbeds state the approximate inflated size; Make sure the airbed is inflated before it is measured. Make sure to incorporate the bulge on whichever side you are measuring. All sizes are approximate which will be affected by the pressure, temperature and etc. You may get a measurement different than what is stated on the packaging due to the above.

How to measure the size of airbed

1) Follow the user manual to inflate the airbed.
2) Make sure the airbed is inflated with enough presure. (200mmH2O , inflatation time: no less than 3.5 minutes.)
3) Measure the size under suitable ambient temperature(20-25�� / 68-77 oF).
4) Suitable tools such as tapeline and gradienter should be used.
5) The proper position of the airbed should be measured. (Please refer to below pictures)
Note:The PVC sheet will be more flexible if the the ambient temperature increased, which will effect the measured size.

Note: The pump must be charged for 24 hours for the very first charge.

 
 
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